FAQ
Account management and security
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,159
- How do I close my account? (web)Published on 22 Aug 2023Updated on 3 Nov 2025442
- How do I obtain an ASIC Extract?Published on 2 July 2025Updated on 3 Dec 20251
- How do I open an SMSF account on OKX?Published on 2 July 2025Updated on 3 Dec 2025
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,005
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,669
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025164
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202621
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,373
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 25 Nov 2025453
- Passkey FAQPublished on 19 Mar 2025Updated on 23 Dec 2025105
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025392
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 15 Dec 2025374
- How do I add my emergency contact?Published on 24 July 2025Updated on 15 Oct 2025200
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 30 Dec 2025342
Showing 16-30 of 36 articles