FAQ
Account management and security
- How do I register an account on OKX?Published on May 23, 2024Updated on Feb 24, 202626,371
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Feb 24, 20266,052
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Feb 12, 20264,177
- How do I change my phone number?Published on Sep 7, 2023Updated on Feb 9, 202614,155
- How do I change my email?Published on Sep 6, 2023Updated on Feb 9, 20263,989
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Feb 12, 202613,548
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Feb 12, 202615,770
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Feb 26, 202623,416
- How do I close my account? (web)Published on Aug 22, 2023Updated on Feb 11, 2026452
- How do I close my account? (app)Published on Aug 22, 2023Updated on Feb 11, 2026882
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Jan 28, 2026396
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Feb 24, 2026352
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 27, 2026456
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Feb 26, 2026382
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Feb 9, 2026581
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