FAQ

Account management and security

How do I close my account? (web)
Published on 22 Aug 2023Updated on 3 Nov 2025442
How do I download my account statements?
Published on 6 Nov 2024Updated on 26 Dec 202557
How do I change my authenticator app?
Published on 11 Sept 2023Updated on 17 Nov 20254,006
What is sub-account?
Published on 22 Aug 2023Updated on 26 Dec 20251,773
How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 3 Dec 2025164
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 9 Oct 202513,378
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 17 Nov 20251,671
How do I check on updates to my support ticket?
Published on 17 Oct 2025Updated on 6 Jan 202621
OKX Beginner's Guide
Published on 20 Mar 2023Updated on 6 Jan 20261,655
How do I join a video call with customer support?
Published on 26 Aug 2025Updated on 27 Oct 202535
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 25 Nov 2025453
Passkey FAQ
Published on 19 Mar 2025Updated on 23 Dec 2025105
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025374
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025576
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 10 Oct 2025392

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