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Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
Enrollment eligibility: The Las Vegas Poker Chip Campaign ("Campaign") is being offered by OKX INC. ("OKX"). It starts on November 21, 2025 at 00:00 PT and ends on November 23, 2025 at 23:59 PT(the "Campaign Period"). This Campaign is available to eligible attendees who (1) receive an OKX branded poker chip in Las Vegas between November 21, 2025 and November 22, 2025 in Las Vegas (the "Event");...Published on Nov 18, 2025Updated on Nov 19, 2025FAQDisabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on May 12, 2023Updated on Feb 12, 2026FAQ4,443How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on Aug 9, 2024Updated on Sep 10, 2025FAQ28Introduction to Trading Account Auto Earn and Its Rules
What is Trading Account Auto Earn? Auto Earn allows you to automatically put your trading account assets to work, either through lending or staking, without manual subscription once turning the switch on. You can still use those funds as collateral and margin. Key benefit: grow rewards automatically without compromising your trading Two types of Auto Earn: Auto Earn (Lending) and Auto Earn (Staking).How Trading Account Auto Earn works?Published on Jul 23, 2025Updated on Mar 4, 2026Product documentationPay Passkey FAQ
Passkey syncing depends on the cloud account that originally created the passkey. However, passkey resetting depends on the current exchange bound email. Learn more about other parts of Pay here.Published on Feb 11, 2026Updated on Mar 11, 2026FAQWhy is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,719Quick Margin Trading Rules
Order validation Under quick margin trading, users can place orders via 3 modes: Manual, Auto borrow, and Auto repay Mode Description Order validation Manual Similar to placing an order in spot trading. Users can buy and sell crypto with the amount borrowed beforehand. Order amount ≤ Base/Quote assets of the position - Amount in use for open orders Auto borrow Borrowing will only happen once the order is filled and not when it’s placed.Published on Nov 16, 2022Updated on Aug 15, 2025Product documentationQuick Guide to AI Trading Bot
You need to carefully review and confirm that the prompt accurately reflects your trading intentions before proceeding to run backtests or start live trading.Run the Strategy Once the strategy is launched, the AI works around the clock, making judgments based on your set rules combined with real-time market data, automatically generating and executing trading decisions without manual intervention.Stop the Strategy You can manually stop the strategy at any time.Published on Feb 2, 2026Updated on Feb 3, 2026Product documentationWhy can’t I see or use my crypto balance?
For UTXO-based assets (for example, BTC), wait for network confirmations and balance sync — this can take slightly longer during high activity. If the trade was placed via copy/lead trading, check the copy trading or lead trade interface/account to confirm whether the trade is still processing or settling. Refresh your Assets page after a few minutes once confirmations are complete.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7Borrow in spot mode
Validation for non auto-borrow orders When placing non auto-borrow orders, the adjusted equity in the account should be greater than or equal to the frozen margin inclusive of the current order placed, and the available balance of the crypto should be greater than or equal to the amount required for this order. Example: A trader has 1 BTC and 10,000 ETH in their account.Published on Sep 19, 2024Updated on Nov 18, 2025Product documentationHow do I effectively execute a trade with precision?
Note: Indicator and line styles are synced across devices. Candlestick colors aren’t synced and need to be set separately on each device.Zoom in on your chart Enhance your chart navigation and candle viewing with the adjustable y-axis scale. This feature allows you to pinch the y-axis on the chart to zoom in, enabling you to make more precise trades.Published on Jun 21, 2024Updated on Mar 4, 2026FAQ66Futures DCA (Martingale)
Auto transfer margin: When the margin level reaches a high-risk threshold, the auto-transfer margin feature will automatically transfer funds from your trading account to your bots to prevent forced liquidation.Published on Apr 27, 2023Updated on Oct 9, 2025Product documentationHow do I link an authenticator app?
Once you've added your OKX account to the authenticator app, select Next in your web browser From your authenticator app, obtain the 6-digit verification code it shows you, and type that code into the web browser After completing these steps, your authenticator app will be successfully linked (Optional) For enhanced security, we recommend disabling cloud sync on your authenticator appPublished on Aug 29, 2023Updated on Feb 12, 2026FAQ15,863How do I fix errors when submitting my institutional verification?
Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60