FAQ

Account management and security

How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jan 8, 202611,910
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,461
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202515,440
How do I register an account on OKX?
Published on May 23, 2024Updated on Jan 8, 202625,556
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202523,042
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254,085
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Nov 17, 20256,189
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 20259
How do I download my account statements?
Published on Nov 6, 2024Updated on Dec 26, 202557
What is sub-account?
Published on Aug 22, 2023Updated on Dec 26, 20251,772
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Nov 17, 20254,159
How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025442
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on Jan 6, 202621
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,372

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