- What onboarding information is required for a Trust?Published on Oct 13, 2023Updated on Sep 27, 2025109
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Dec 15, 2025374
- How do I check the status of my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202531
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025200
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025127
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202530
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Oct 15, 202539
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20257
- Know Your Business (KYB) FAQPublished on Jan 29, 2025Updated on Sep 27, 202528
- How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?Published on Dec 12, 2024Updated on Oct 15, 202573
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202535
- Beneficial Ownership FAQPublished on Oct 10, 2024Updated on Dec 1, 20256
- How do I fix errors when submitting my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202560
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Nov 7, 2025173