FAQ

Deposit and withdrawal

How do I find my deposit address and tag/memo/comment?
Published on 22 Aug 2023Updated on 16 Dec 202564,754
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 5 Dec 202520,054
How do I make a deposit? (web)
Published on 13 Aug 2023Updated on 20 Oct 20257,050
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 5 Jan 20265,480
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 31 Dec 20251,755
What should I do if I mistakenly withdraw crypto via the wrong network?
Published on 17 Mar 2023Updated on 27 Nov 20255,074
How do I make a withdrawal? (web)
Published on 22 Aug 2023Updated on 5 Jan 20261,515
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 8 Jan 202613,420
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 31 Dec 20253,649
Travel Rule FAQ
Published on 20 Jul 2023Updated on 31 Dec 2025787
Where do I find limits, fees and processing time details for cash withdrawal?
Published on 23 May 2025Updated on 23 Dec 202528
Where do I find limits, fees and processing time details for cash deposit?
Published on 23 May 2025Updated on 23 Dec 202521
Do I need to pay fees for deposit and withdrawal?
Published on 1 Jun 2023Updated on 4 Jan 20265,474
What are untradable assets?
Published on 26 Sept 2023Updated on 24 Oct 20253,825
How do I select the correct network for my crypto withdrawals and deposits?
Published on 22 Aug 2023Updated on 4 Jan 202621,087

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