FAQ

Deposit and withdrawal

What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Oct 15, 202549
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Nov 13, 20253,638
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025195
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 2025102
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025392
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Nov 17, 202557
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Nov 21, 20251,807
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,239
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025299
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Oct 24, 2025322
What are untradable assets?
Published on Sep 26, 2023Updated on Oct 24, 20253,757
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Sep 3, 2025406
Travel Rule FAQ
Published on Jul 20, 2023Updated on Nov 17, 2025772
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Nov 12, 2025149
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Oct 24, 202545

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